They tell us one thing, then 6 months later we find out the truth I assume. This is a direct quoted article form the internet press, and pretty much sums up Job fears raised as **censored** offshores tech support to India
By Tim Richardson
Posted: 19/02/2004 at 11:36 GMT
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**censored** is to outsource some of its call centre operation to India, but insists no jobs will be lost as part of the six-month trial.
The ISP says it is offshoring part of its dial-up helpdesk to concentrate more UK resources on handling its increasing number of ADSL customers. The Thus subsidiary claims more than 50,000 broadband users.
The six-month tie-up with a call centre in India begins on Monday.
**censored** has already outsourced part of its customer support operation within the Thus group. The ISP is now trialling another supplier in India in a bid to enable the company to "focus more clearly on [its] growing broadband customer base".
But insiders say the move has caused concern among staff amid fears that the trial could lead to job losses.
One told The Register: "We have been assured…that no jobs will be lost 'in the foreseeable future'".
"However, the feeling is that if the six month trial is a success, what's to stop **censored** moving the whole helpdesk operation to India at a later date?"
Asked to comment on fears that jobs could be lost, a spokeswoman for **censored** told The Register: "No jobs will be lost as part of the trial."
She was unable to say what would happen if the trial proves successful, as she could not "predict its outcome". ®
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